Paying, delivering, returning.
How can I pay for my order?
Payments can be made via iDeal, PayPal, various credit cards, and Apple or Google Pay during the checkout process.
How long will it take to receive my order?
That depends on what you've ordered.
I ship Polaroid Art myself within 4 business days (unless I'm on holiday!).
Orders for Canvas and Art Prints are usually processed and shipped within 2 business days. Delivery time depends on the destination.
| Region | Estimated delivery time |
|---|---|
| Europe & UK | 2–5 business days |
| USA & Canada | 3–7 business days |
| Australia | 4–8 business days |
Note: These are estimated times. Deliveries may be delayed by local carriers, public holidays, or customs processes.
How can I track my order?
After shipping, you will receive a tracking number via email. You can use this number to track your order via the shipping service (e.g., PostNL, UPS, FedEx).
What if my order is delayed?
If your order takes longer than the estimated delivery time:
Please wait another 2–3 business days, as minor delays can occur.
If it still hasn't arrived, please contact us with:
- Your order number
- Tracking link
- Customer name
Do you offer international shipping?
For reproductions (art & canvas prints) yes, to Europe and the UK.
If you wish to ship to the USA, Canada, Australia, or New Zealand, please contact us, and we will arrange it.
For Polaroid Art / Originals, it is not yet standard. If you are interested, please contact me at info@willemijnvanpoppel.com with an explanation (so I can see you're not spam 8-)), and I will look into it.
Can I cancel or change my order after placing it?
Polaroid Art / Originals: yes. We process orders quickly, but if you wish to cancel or change your order, please contact me within 1 day at info@willemijnvanpoppel.com.
Canvas & Art Prints: no. Because each print is custom-made for you, cancellation, modification, or return is not possible.
What should I do if my order arrives damaged?
If your order arrives damaged, please inform me within 7 days at info@willemijnvanpoppel.com and send photos of the damage. I will send a replacement product or offer another solution.
What if I am not satisfied with my product?
While I certainly want you to be happy with your order and am happy to help if you're not, as a small business owner, I cannot simply accept all returns. Therefore, please contact me within 14 days of receiving your order if you are not satisfied, and we can look for a solution together. Any return costs are at your expense, unless the product is damaged, as stated above.
How can I contact you if I have a problem with my order?
You can reach me via email at info@willemijnvanpoppel.com or via the contact form on the website.