payment, delivery, returns.

Payment : this can be done with iDeal, Paypal, Google/Apple Pay and various credit cards.

Deliver :
This is actually just my own webshop, just one person who also tries to make art every now and then and has a life to live. So if you order something, great! I need a few days to get it ready for shipping. I'll do my best, but count on 1 to 4 business days before I ship.
Once your order has been shipped, you will receive an email with a tracking number so you can track your package.

At [Webshop Name] we make sure your order arrives to you quickly and safely, wherever you are in the world!

  1. Processing time
  • Order Processing: Orders are processed within [1-3 business days] (Monday through Friday, excluding holidays).
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can track your package.
  1. Postage costs
  • The Netherlands and Belgium: For orders within the Netherlands and Belgium, we charge a flat rate of € [amount] . For orders above € [threshold amount], we offer free shipping.
  • Europe: Shipping to other European countries is €[amount]. For orders above €[threshold], shipping is free.
  • Worldwide: For international orders outside Europe, we charge a flat rate of € [amount]. For orders above € [threshold amount], we offer free shipping.
  1. Estimated Delivery Times
  • Netherlands and Belgium: [1-3] working days
  • Europe: [3-7] business days
  • International: [7-15] business days

Please note : The delivery times above are estimates. Delays due to customs clearance or other external factors can sometimes occur.

  1. Customs, Duties and Taxes
  • International Shipping: For orders outside the EU, import duties, customs fees, and local taxes may apply. These fees are the responsibility of the customer and will not be reimbursed by [Webshop Name].
  • Customs clearance: Please note that customs procedures may cause delays in delivery time. Unfortunately, we have no influence on this.
  1. Damaged or Missing Orders
    • Damaged products: If your product arrives damaged, please contact us within 7 days of receipt at [email address] with a photo of the damaged item. We will then provide a suitable solution.

Missing orders: If your order hasn't arrived within the expected delivery time, please contact us. We'll work with the carrier to resolve the issue as quickly as possible.

  1. Terms of Delivery
  • Delivery address: Please ensure the delivery address you provide is correct and complete. We are not responsible for lost packages due to an incorrectly entered address.
  • Not at home at delivery: If you are not at home during delivery, the carrier will usually leave a note with instructions on how to collect your package from a collection point or for a second delivery attempt.
  1. Questions about shipping?

Do you have any questions about the shipping of your order? Feel free to contact our customer service at [contact@webshopnaam.com] or [phone number] .